• The sitter exhibits courtesy and professionalism in all dealings with customers, staff and industry colleagues to positively represent the pet sitter and the pet-sitting industry.
• The sitter is bonded and insured.
• The sitter provides references.
• The sitter visits the client’s home before the first pet-sitting assignment to meet the pets and get detailed information about their care.
• The sitter displays a positive attitude during the initial meeting and is comfortable and competent in dealing with the animals.
• The sitter is courteous, interested and well informed.
• The sitter provides literature to describe services and communicate fees.
• The sitter provides a service contract that specifies services, fees and time allocated per visit.
• The sitter wants to learn as much as possible about the animals in his or her care.
• The sitter has adequate knowledge and experience in caring for pets and is clearly mindful of their safety and well being.
• The sitter takes precautions to make sure a client’s absence from home is not detectable because of any careless actions or disclosures by the sitter.
• The sitter phones to confirm, or has the client phone to confirm, that the client has returned home.
• The sitter provides a service rating form for clients.
• The sitter conducts business with honesty and integrity and observes all federal, state and local laws pertaining to business operations and animal care.
• The sitter keeps regular office hours and responds to client inquiries and complaints promptly.
• The sitter has a veterinarian on call for emergency service.
• The sitter has a contingency plan for pet care in case of inclement weather or personal illness.
• The sitter refrains from criticizing competitors.
• The sitting service screens applicants for employment carefully.
• The sitting service provides initial and ongoing training for its sitters.

"Sit and Stay, providing loving pet care while you're away"